A small agency, on purpose

Why we exist

The agency model most small businesses encounter is borrowed from one built for large clients: layers of account management, retainers that renew by default, and reporting designed to look busy rather than to be understood.

It works badly at small scale. The fees are high relative to the budget, the person you brief is rarely the person who does the work, and it is genuinely difficult to tell whether the money is producing anything.

DigiCrown is built the other way round. We keep the team small so the people you speak to are the people delivering. We scope work in writing so the price is known upfront. And we report in sentences, because a client should be able to read a monthly update and know what to do next.

How we choose work

We are straightforward about fit. If a business needs something outside what we do well, or if the budget will not produce a result worth having, we say so at the enquiry stage rather than three months into an engagement.

That costs us projects. It also means the ones we take tend to last.

What you own

Every asset we build or configure is registered in your name — domains, hosting, ad accounts, analytics properties, content. If you ever choose to work with someone else, you take all of it with you, without a negotiation.

We think this is the minimum standard, but it is uncommon enough to be worth stating plainly.